Genius Holdings Co., Ltd. Taiwan Branch
10F., No.66, Sec. 1, Chongyang Rd., Sanchong Dist., New Taipei City 241, Taiwan
Tel:+886-2-23656049
Fax:+886-2-66022028
email:service@genius-gh.com
Download
FAQ
All/0. Incentive Spirometer/1. General/2. App/3. Operation/4. Data Transfer & APP Display/5. Maintenance/6. Troubleshooting/
Q1. What is an incentive spirometer?
An incentive spirometer is a hand-held device that helps people to take slow, deep breaths. It’s like exercise equipment for the lungs to keep them strong and working well. (ref: https://kidshealth.org/en/teens/use-incentive-spirometer.html)
Q2. What are the two types of incentive spirometers?
There are two types of incentive spirometer:
Flow-oriented incentive spirometer (FIS).
Volume-oriented incentive spirometer (VIS).
Each has its advantages and disadvantages.
Q3. What is a volume-oriented incentive spirometer (VIS)?
VIS is used to induce maximum inhalation by displaying the volume. This type uses a large piston to display the inhalation volume and a smaller piston to keep you at a lower airflow rate. It helps improve activity and movement in your diaphragm. Pros: It is easy to read the inhalation volume. Cons: Qualitatively understand the inhalation flow rate, and it is necessary to maintain a lower inhalation flow rate to obtain accurate results.
Q4. What is a flow-oriented incentive spirometer (VIS)?
FIS is designed with three different colored balls. As air enters each chamber, the balls rise, providing visual stimulation, and each ball represents a different flow rate corresponding to respiratory muscle strength. It helps increase the muscles in your upper chest. Pros: quickly understand the inhalation flow rate and the corresponding respiratory muscle strength. Cons: uneasy to know the correct inhalation volume.
Q5. What is Smart Tri-Ball Incentive Spirometer?
The Smart Tri-Ball is a breathing exerciser that includes a smart recorder to assist in recording all respiratory training efforts and digitalization. All data can be automatically transmitted to the app, allowing you to easily track your progress.
Q6. Can the Smart Tri-Ball replace the volumetric-type spirometer that I’m currently using?
Yes, both VIS and FIS are designed to encourage deep breathing, maintain lung expansion, improve lung capacity, increase mucus clearance, etc. The Smart Tri-Ball combines the Pros of VIS for easy reading of inspiratory volume and FIS for rapid understanding of inspiratory flow rate. It also digitizes all breathing training results, making it convenient for you to track your progress.
Q7. What does the Smart Recorder record?
The Smart Recorder helps record the results of your breathing training efforts, such as the number of training sessions performed each day, the number of balls lifted per session, the maximum inspiratory volume achieved, and the daily achievement rate.
Q8. What type of transmission technology does the Smart Recorder use?
The Smart Recorder uses ultrasound transmission. As long as you agree permissions to access microphone on your digital device such as a smartphone or tablet, transmission can be conducted without the need for Bluetooth or WiFi pairing, eliminating the hassle of connection issues and packet loss concerns.
Q9. How does the Smart Recorder work?
The Smart Recorder uses an infrared sensor to detect the balls of the Tri-Ball exerciser. When the ball reaches the top and is detected by the sensor, an ultrasound signal is emitted and received by the microphone of a mobile device. The results are then displayed as the number of balls lifted and the inspiratory volume.
Q10. How can the Smart Recorder help me?
Users who need to use Tri-ball exerciser for breathing training typically need to perform training sessions dozens to hundreds of times each day. Visual observation alone cannot accurately record the actual results of the training, including the number of sessions, the number of balls lifted, and the time the ball is held at the top to determine the volume data. A digital device like the Smart Recorder is like your eyes and hands to help you track your daily progress more accurately.
Q11. How do I install the Smart Recorder?
Installing the Smart Recorder is very simple. You just need to place the recorder in the same direction as the corrugated tube connector, snap it onto the top of the spirometer, and gently press down to secure it in place.
Q12. What are the contents included in the Smart Recorder package?
The Smart Recorder package includes one recorder, an instruction manual, two AAA alkaline batteries, three black labels, and a unique app activation code (attached inside the packaging box, which can be found by opening the box lid. If there is no activation code in your package, please contact customer service).
Q13. The original package comes with AAA alkaline batteries. Can non-alkaline batteries be used?
No, the capacity of non-alkaline AAA batteries is too small to drive the smart recorder properly and to use it.
Q14. Can the smart recorder be used upon installation?
Before the first use, you need to download the “Try Sport” app. After downloading and registering, please perform calibration to customize your smart phone’s microphone performance baseline. After completing the calibration, please enter the unique app activation code to start using the Smart Tri-Ball exerciser.
Q15. How to download the "Try Sport" app?
You can search for “Try Sport” directly on the Apple App Store or Google Play Store, or download it using the QR code printed on the box.
Q16. What languages does the app support?
English, Japanese, and Traditional Chinese. Other languages will be added in the future.
Q17. What are the OS versions for the app?
Android 6.0and above.
iOS 13 and above.
Q18. How to register and log in?
After downloading the app, open it and follow the on-screen instructions to register and log in. You will need to provide your phone number for registration and login.
Q19. Why is there no response when I click "accept" on the privacy policy?
To ensure that you have read the content of the privacy policy, it is designed so that the “accept” button will only become clickable after scrolling to the end of the policy.
Q20. I have entered my phone number and clicked "send verification code," but the app is not responding?
It may be because the font size on your phone is too large, causing the layout to overlap. Please go to your phone settings and reduce the font size, then click “Send Verification Code” again. If you still cannot receive the verification code, please contact customer service.
Q21. The layout of the app cannot be fully displayed, and some pages are cut off or fields overlap.
This is because the font size on your phone is too large, causing the layout to be distorted. Please adjust the font size in your phone settings to display the app correctly.
Q22. Can I leave the user information blank?
User information is for your convenience to record personal basic information, but you can skip it for now and change the settings later.
Q23. How to change the settings of the APP account?
Open the App and click on “Settings” at the bottom (the rightmost icon on the App screen) to enter the basic information, where you can change your settings at any time. Remember to click “Save” to save any modifications you make.
Q24. How to set goals and reminders?
- Click on “”Goal Reminder”” at the bottom of the app to enter “”Goal Setting”.
- Enter the target volume of each inhalation, the number of times to perform each day, and the number of balls to inhale each time. Remember to click “”Save”” to save your settings.
- To set reminders, click on “”Reminder Settings”” and allow the app to send notifications. Click the “+” on the upper right corner of the app to start setting reminders. Remember to click “”Save”” to save your settings.
Q25. How to perform calibration?
Before performing calibration, please make sure that the recorder is equipped with batteries and the red light is on when the power is turned on. Follow the instructions in the manual to place the recorder above the Tri-ball exerciser, and make sure it is on the same side as the connector joint.
Next, click on ‘Calibration’. With just three simple steps, each lasting 10 seconds, calibration can be completed.
- Turn off the power of the recorder. Click ‘Start’ and perform a microphone test.
- Click ‘Start’ to take three breaths, with at least one ball moving each time to get your inhalation audio.
- Turn on the power and place the three-ball breathing trainer upside down. Click ‘Start’.
When the app displays ‘Success’, the calibration is complete and ready for use. If the app displays ‘Error’, it means there is an issue with the calibration. Please try running the calibration again. If it still doesn’t work, there may be interference nearby. Please move to another location and try again or contact customer service.”
Q26. What type of power source does the Smart Recorder use?
The Smart Recorder uses AAA alkaline batteries. Do not use non-alkaline batteries.
Q27. How long can the Smart Recorder be used for?
The usage time depends on actual usage. For example, if used 200 times per day for exercising, the battery can last for approximately one week.
Q28. After completing the calibration, I clicked "Start Test" and took a breath, but there was no result displayed on the app?
Please check if the three ball indicators of the app light on while the recorder is powered on. If yes, it means there is light interference in the environment. The recorder uses infrared to detect the ball and emits ultrasound. However, due to the design of the tri-ball exerciser, which is curved and transparent, there may be a focusing effect that causes the sensor to be misactivated. Please move to another area without light interference and try again; or take out the black label sticker included in the package and follow the troubleshooting instructions in the manual to stick the black sticker on as instructed.
Q29. How do I know when the battery is running low or out?
When the indicator lights on the recorder become dimmer, it indicates that the battery power is low. Please replace the battery as soon as possible.
Q30. How do I confirm if the smart recorder is connected to my phone?
You only need to agree to the microphone permission of your phone before the first use. After that, the microphone will automatically receive the ultrasound emitted by the recorder for wireless transmission, without the need to confirm the connection every time.
Q31. Do I need to check the app connection every time before use?
No need, the Smart Recorder uses ultrasound as wireless transmission. You only need to permit the microphone access to the app on the first use, and afterward, you can simply open the app and use the recorder without any additional setup or checking the connection status.
Q32. How to start use?
Simply install the smart recorder correctly onto the Tri-Ball exrciser according to the instructions and open the app before performing the breathing exercises. Then you can do the breathing exercises in the same way as before, but with the added benefit of digital recording.
Q33. Can one recorder be shared by multiple users?
Yes, the activation code of one recorder can be used by up to three accounts, allowing your family members to use it together. Simply download the app, register, complete the activation code and calibration, and start tracking your breathing training results together. However, please note that when sharing the recorder, it should be wiped with 75% alcohol before and after use.
Q34. Can one app account be shared by multiple users?
No, each account contains personal information and individual breathing training results. Sharing the account will make it difficult to effectively track each person’s training progress.
Q35. How to check my training results?
Your inhalation training results will be displayed in real-time on the app homepage, and the ball indicators will correspondingly show the balls you have inhaled. When the balls in the exerciser drop, the corresponding ball lights will go out, and the results of the training, such as the number of inhaled balls and inhalation volume, as well as the total number of exercises performed, will be displayed below the ball indicators.
If you want to see your detailed results, you can click on the “Results” on the bottom left of the app and then click on “Details”. Your training results will be displayed in detail.
Q36. How can I know my achievement?
To know your achievement, click on the “Results” button at the bottom of the app. The achievement for the day will be displayed. Click on “Times,” “Balls,” or “Inhalation Volume” at the top of the app to display the achievement for each category.
Q37. How can I view individual training records?
To view the achievement for a specific date, click on the bar on the chart of the app. The achievement for that date will be displayed. To view detailed records, click on “Details,” and the results of each training session will be displayed in full.
Q38. Can I share my results with family or friends?
Yes, please click on “Details”, and your training results will be displayed in full. Then click on the “Upload” icon in the upper right corner of the app, and your training data will be shared with your family or friends in csv format.
Q39. Is there a privacy concern when sharing my data with family or friends?
No need to worry. The csv file only records the date, time, number of balls, and inspiratory volume of your training. The file name is also randomly generated, without any personal information recorded. Even if the file is leaked, it will not be linked to any of your personal information.
Q40. Can I log in to the same account on different phones? Will my data be lost?
Yes, you can log in to the same account on different phones, and your data is stored in the cloud using encryption technology, so it will not be lost. After logging in, you can download your historical data to the phone you logged in to.
Q41. Will my personal information be leaked during data transmission?
No, you don’t have to worry about personal information being leaked during transmission because the smart recorder tracks the movement of the balls with ultrasound and does not record or store any personal information. In addition, the app uses WPA2 encryption technology for transmission to ensure network security during data transmission. Your training results data is in a csv file that only you can share externally and only contains the date, time, ball number, and inhalation volume, without any personal information recorded or linked. So there is no need to worry about personal information leakage.
Q42. How can I backup my test results data?
Your data is securely stored in the cloud through encryption technology, so there’s no need to backup. However, if you have a backup requirement, you can export the data to a csv file and backup in another location.
Q43. How can I print out my data?
The current version does not support printing function, but you can export the data to a csv file and then print it out.
Q44. Does the Smart Recorder need to be calibrated periodically?
No, the Smart Recorder uses exclusive patented ultrasound technology and only needs to be calibrated before first use. There’s no need for regular calibration. However, if your recorder has been improperly used, such as dropped, please recalibrate it before using it again.
Q45. Do I need to update the firmware of the device regularly?
No, the smart recorder does not have any firmware, so there is no need to worry about the need for regular updates.
Q46. How should I clean the smart recorder?
The recorder only briefly comes into contact with a person’s hands during installation or removal. If there is dirt during regular use, simply wipe the exterior with a soft cloth dampened with water or disinfect it with 75% alcohol.
Q47. Can I wash the smart recorder?
As the recorder contains a circuit board inside, if there is dirt, simply wipe the exterior with a damp soft cloth or 75% alcohol cotton swab. Do not wash it with any liquid.
Q48. Why can’t the recorder or app function properly?
If your problem cannot be solved by troubleshooting instructions, please contact customer service.
Q49. An error message appears when clicking "Start" on the app?
Please enter the activation code first. Click the icon on the left side of the activation code on the app and manually enter the activation code pasted inside the packaging box cover, or click the icon on the top right to directly scan the QR code of the activation code pasted inside the packaging box cover to activate the code.
Q50. I have already activated the code, why does an error message still appear when clicking "Star" on the app?
Before first use, please agree to microphone usage permission and follow the app instructions to perform calibration. After calibration is completed and success, you can start to use.
Q51. Why does the power indicator of the recorder become dimmer after turning it on?
This is because the battery is running low. Please replace the old alkaline AAA batteries with a new set before use.
Q52. Why won’t the power indicator light up at all after turning on the recorder?
This is because the battery has run out of power. Please replace the old alkaline AAA batteries with a new set before use. If the problem persists, please contact customer service.